Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can realistically help with, and what we cannot. We are an independent research and comparison publisher covering casinos not on GamStop for readers in Great Britain. We are not a casino, not a payment processor and not a regulator, so the fastest route to a solution often depends on who you ask.
How to reach the editorial team
Email is the only channel we run, and it reaches a person rather than a ticketing bot. Write to us at [email protected] and include:
- The page or casino brand your message relates to.
- What you read on our site and what you found in practice.
- Dates, in UK format (for example 14/03/2026), for anything time-sensitive such as a bonus that has changed.
- Screenshots or a copy of the terms text if you are reporting a discrepancy in a bonus or withdrawal condition.
Please do not send account numbers, card details, passwords or copies of identity documents. We have no way to act on them and no reason to hold them.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Correct or update information on our pages | Release, chase or guarantee a withdrawal |
| Explain how a wagering requirement or bonus cashout limit works | Open, close or reinstate an account with any casino |
| Point you to the right complaints route for an operator | Overturn a KYC or source-of-funds decision |
| Answer questions about GamStop, licensing scope and consumer protection in general terms | Reverse a GamStop self-exclusion or a deposit limit |
| Consider partnership and editorial enquiries | Offer legal, tax or financial advice |
If your issue is with an operator — a delayed payout, a declined bonus, a voided bet — raise it first with that casino's own support and complaints procedure, in writing, and keep the reference number. Overseas-licensed sites usually publish an escalation path to their licensing body or an alternative dispute resolution provider. Ask for it explicitly if it is not obvious.
How our commercial relationships work
Some of the casino links on this site are commercial. If you follow one and sign up, the publisher may earn a commission. That funds the research, and it does not decide who appears or in what order. Editorial ratings are our own assessment of terms, transparency and range — they are not customer-review scores, and we have not deposited, played or withdrawn at any of these sites. Everything we publish is researched and verified against the operators' own published terms; where something could not be confirmed, we say so rather than filling the gap. Findings on this page were last checked on 26/09/2026.
Reporting a problem with a listed casino
Three of the higher-ranked brands on our lists draw the most reader mail, usually about bonus terms. Here is what we hold on each, and the limitation worth knowing before you write in.
Betmica
Betmica sits top of our list largely because its advertised welcome package is the most aggressive we cover for GBP players: a 570% match up to £5,700 plus 270 free spins, quoted in pounds rather than converted from euros. That matters for a British reader, because a euro-denominated account can shave value off every deposit and withdrawal through conversion spreads. The limitation: headline percentages of this size almost always carry the tightest strings — high wagering multiples, low maximum bonus bets and caps on how much of a bonus win can be cashed out. Read the bonus terms before you deposit, not after, and tell us if the published figures differ from what your account shows.
Kikibet
Kikibet earns its position on a more moderate structure — 350% up to £5,555 with 300 free spins — again advertised in sterling. A lower match percentage over a comparable cap tends to mean a more achievable playthrough, which is why we rate it closely behind Betmica despite the smaller headline. The limitation: free-spin allocations are usually drip-fed across several days and restricted to nominated slots, and spin winnings often carry their own separate wagering. If your spins did not appear on the schedule advertised, that is a useful message to send us.
Betninja
Betninja is the one we point cautious readers to: £1,000 and 100 free spins for all new players is modest beside the four- and five-figure packages elsewhere, and a smaller bonus is generally easier to clear before it expires. The limitation: a flat offer to "all new players" still depends on a minimum qualifying deposit and a country-eligibility check, and both can change without notice. Confirm you are accepted from Great Britain before funding the account.
Where the other listed brands fit
| Casino | Advertised welcome offer | Currency as advertised |
|---|---|---|
| WinnerIsland | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 600% up to €10,000 slots package | EUR |
| Nightluck | 805%, €6,400 + 280 free spins | EUR |
| CoinPoker | 150% up to $2,000 | USD |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP |
All offers are as advertised by the operators and apply to new accounts only, subject to minimum deposit, wagering requirements, maximum bet limits while a bonus is active, expiry dates and cashout caps. Euro and dollar packages convert at the operator's rate, so the sterling value you receive will differ from the headline. Full context sits on our ranked list of non GamStop casinos.
Questions about money — the ones we get most
Taking part costs whatever you choose to deposit; minimums at overseas-licensed sites are commonly in the £10–£20 range, and crypto-first sites may set theirs by coin value instead. Nothing on this site is free to claim: every welcome package requires a qualifying deposit of your own money, and any winnings from bonus funds are subject to playthrough before withdrawal.
- Debit cards — Visa and Mastercard are the usual route. UK credit cards cannot lawfully be used for gambling, and some British card issuers decline gambling transactions to non-UK-licensed merchants regardless.
- Bank transfer — slower, typically a few working days, and the method most likely to trigger additional checks on larger sums.
- E-wallets — often the quickest payout route where supported. PayPal is rarely available at casinos outside the Great Britain licensing regime, so verify rather than assume.
- Prepaid vouchers — deposit-only by nature; you will need a separate method to be paid out.
- Cryptocurrency — fast settlement, but you carry the exchange-rate risk and the network fee, and the sterling value can move between deposit and withdrawal.
Withdrawal timings are advertised figures, not results we have measured. Expect a pending or reversal window first, then processing. Weekly or monthly withdrawal ceilings are common, and a large jackpot may be paid in instalments. Fees vary: some operators absorb them, others pass on a percentage or charge for a second withdrawal in the same period. Currency conversion is the quiet cost for UK players — if the account is held in euros, you pay a spread on the way in and again on the way out.
Before any payout, expect identity verification (KYC): photo ID, proof of address and proof that the payment method belongs to you. Larger or unusual sums can prompt source-of-funds checks, which means payslips or bank statements. Submitting these early avoids most delays. If you believe a withdrawal is being held without explanation, put it in writing to the casino, ask which term they are relying on, and then escalate to their licensing body. We can explain the route; we cannot force a payment.
What these casinos actually offer
If your message is about game availability, it helps to know how these catalogues are usually organised:
- Slots — the bulk of every library, spanning low-volatility titles that pay small and often and high-volatility ones that do not. Published RTP figures are worth checking, as the same game can ship at different RTP settings.
- Progressive jackpots — pooled prizes that grow across a network; the odds are long and full-stake play is often required to qualify.
- Table games — blackjack, roulette and baccarat in digital form, generally the cheapest house edges on site but frequently excluded from, or heavily discounted in, wagering contribution.
- Live dealer — real tables streamed in real time, with game-show formats alongside the classics. Usually contributes least towards bonus playthrough.
- Mobile — most sites run in a phone browser rather than a dedicated app.
Software providers vary by operator and by the territories they licence into, so the same brand name does not guarantee the same game list from one site to the next.
Sports betting alongside the casino
Several of the operators we cover run a sportsbook beside the casino, usually on a shared wallet, so one balance funds both. The differences matter when you are claiming a bonus. Sports free bets typically carry minimum qualifying odds — 1.80 or 2.00 in decimal terms is common — and the stake is not returned with winnings. Pre-match and in-play markets, accumulators, bet builders and cash-out are standard, and esports has become a permanent fixture rather than a novelty. A casino bonus generally cannot be cleared on sports wagers, and a free bet rarely counts towards casino playthrough. If you are unsure which side of the wallet a promotion applies to, ask the operator in writing before you stake.
Eligibility, regulation and your obligations
You must be 18 or over to gamble, and to use this site. Casinos not on GamStop are licensed outside Great Britain — Curaçao is the most common jurisdiction — and are therefore not authorised by the UK Gambling Commission. Accepting British customers is not the same thing as being licensed to serve them. The practical consequence: UKGC consumer protections, the mandatory dispute-resolution framework and GamStop's national self-exclusion scheme do not apply. Complaints go to the operator's own licensing body instead, and outcomes vary. Note too that Great Britain and the wider UK are not identical in regulatory scope — Northern Ireland sits under separate gambling legislation.
No casino is completely safe, and no site can guarantee a withdrawal. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
If your message is about gambling harm
Tell us plainly and we will respond with support information rather than casino links. If you have registered with GamStop, that exclusion runs for the period you chose — six months, one year or five years — and it cannot be lifted early, by us or by anyone else. Deliberately seeking out sites beyond its reach during an exclusion is a signal worth taking seriously.
Free, confidential help in Great Britain is available from GamCare and the National Gambling Helpline on 0808 8020 133, open 24 hours a day. Blocking software such as Gamban, BetBlocker or Gamblock can restrict access at device level, and your bank may offer a gambling transaction block. Most operators also allow deposit limits, loss limits and account self-exclusion directly in account settings — set them before you need them.
What happens after you write to us
- Your email is read by an editor. We do not use an automated reply in place of an answer.
- Corrections are checked against the operator's published terms and, where confirmed, the page is updated and the check date moved.
- Questions we cannot answer are redirected — to the operator, its licensing body or a support organisation — with the reason stated.
- We aim to reply within two working days. Busy periods stretch that, and we would rather answer properly than quickly.
Corrections carry the most weight with us. Bonus percentages, wagering multiples and payment availability change without announcement, and readers spot those shifts before we do. If something on this site no longer matches what an operator publishes, that message is genuinely useful — send it over, and we will look into it.